Do you offer support for my specific operating system/software?
At Clear Choice Technical Services, in addition to our comprehensive support services, we also have a team of specialized experts who can provide tailored assistance for your specific technical requirements. Our technicians are highly trained in a wide range of operating systems and software applications, including Windows, Mac OSX, Linux, iOS and Android.
How do I know you’re a legitimate support technician?
Legitimate support technicians are always willing to share their qualifications and provide proof of recent certifications or other credentials. Ask for a list of customer references that can vouch for their services. Make sure these references check out—ask them questions about the technician’s level of expertise, response time, customer service and overall experience.
How do I end the remote session?
Close all programs related to the remote session. Disconnect the VPN or remote connection. Log off or restart the computer. Confirm the connection has been ended. Now that you have ended the remote session, it is important to take measures to ensure your security.
Is it possible to record an ongoing remote computer service?
Yes, it is possible to record an ongoing remote computer service. Recording a service allows for the capture and playback of key information, which can be used for future reference or troubleshooting purposes. To get the most out of a recorded remote computer service, you will need access to the right tools and software. Recording a service can provide many benefits to users.
How can I protect my computer during a remote support session?
Whenever you enter a remote support session, follow all the instructions given to you by your technician. This ensures that they have full control of the situation and can keep your system safe from any potential threats. Additionally, be sure to remember and abide by any security protocols or settings the technician may ask you to enable or disable in order for them to properly secure your system.